ISO20000 Information Technology Service Management System Certification-Services-UKAS System Certification (China) Co., ltd.-ukas.cn

What is ISO20000 certification?

ISO20000 is an organization-oriented service management standard, which aims to provide a model for establishing, implementing, operating, monitoring, reviewing, maintaining and improving IT Service Management System (ITSM). The ISO20000 standard focuses on the management of IT problems through "T Service Standardization", that is, categorizing IT problems, identifying the internal connections of the problems, and then planning, implementing and monitoring according to the service level agreement, and emphasizing communication with customers. The standard also focuses on the capabilities of the system, the management level required when the system is changed, financial budget, software control and distribution.

This standard applies to services such as IT consulting, system integration, IT education and training, IT system outsourcing, business process outsourcing, software and hardware maintenance support, etc. It also applies to IT service departments within the organization.

Benefits of certification

increasing customer satisfaction

Competitive advantages

Attract investment

Control risks

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What are the application requirements for ISO20000 certification?

1. The company has a business license, and the business license is more than three months old

2. The actual business of the company matches the business license

3. The certified number file needs to be higher than the social security number, but there should not be too much difference. A list of social security needs to be provided

4. If the business needs corresponding qualifications, the company needs to provide corresponding qualifications

5. The registered address is the same as the business address (if inconsistent, it needs to be confirmed separately if it is acceptable)

6. There is an office space, and a lease contract is required

What is the role of ISO20000 certification for enterprises?

1. Improve customer satisfaction

Establish standardized service processes and continuous improvement service management mechanisms to improve information technology services and operational efficiency. Quickly respond to market demands and improve customer satisfaction.

2. Competitive advantage

Align with international benchmarks, enhance market competitiveness, improve organizational reputation, and increase return on investment.

3. Attract investment

Flexible response to different compliance audit requirements from customers, certification agencies, internal agencies, etc., to increase investor confidence.

4. Risk management

Control IT risks and related costs, improve and control IT service quality, and reduce long-term service costs.

How long is the validity period of the ISO20000 certificate in general?

The validity period of the certification is three years; therefore, a comprehensive certification audit is required every three years; a "supervision audit" must be conducted by a registered certification body every year to ensure certification quality and continuous improvement of service management. The organization needs to comply with the requirements of ISO20000 , Conduct an internal audit.

How long is the certification period of ISO20000 in general?

Generally within 2-3 months, if you need to expeditiously, you need to make specific inquiries.

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ISO20000 Information Technology Service Management System Certification

What is ISO20000 certification?

Benefits of certification

Process

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